Shipping

Buying for somebody else? We will dropship for you to make gift giving easy!

All of our items are brand new and ship directly from the warehouse.  Your purchase will ship 2-7 business days after your order is placed.  Please allow 7-14 business days for delivery inside the US and a couple of extra days during peak shipping times such as holidays or special occassions. International shipping will take a little longer.  

Because of processing time, we cannot offer overnight delivery.  If you need rush shipping, please contact us for a shipping quote. You can expect your item in 2-5 business days.

We ship Priority Mail, DHL, or UPS whichever option fits the order best.  Please provide a street address as UPS will not ship to PO boxes.  We reserve the right to choose which carrier that we use for any order.

We offer a discount for multiple item purchases which is $6.00 per item for orders in the continental 48 United States.  We also offer "Free Shipping" for orders over $100.00 shipping to the 48 continental United States.   Sorry, we cannot offer the free shipping or multiple item discount to Alaska, Hawaii or international orders.  Please select the correct shipping method during checkout for your order.  Orders with an incorrect shipping method chosen will be automatically cancelled and refunded.  

Our Shipping prices are for shipping to the United States, Canada, and selected international countries. All items ship insured & the insurance is included in our shipping prices. Some of our items can be shipped internationally, so if you are an international customer, please check the item description to see if the item you are interested in can be shipped to you. The items that can only ship within the US will say US only.  During checkout, please select the shipping method that pertains to the area in which you live. Customer satisfaction is our priority!

Do you need your purchase shipped to an APO address?  We can do that too!  Just select the shipping method for APO Military shipments during checkout.

Availability

All of our items are available to ship from the warehouse to the best of our knowledge.  We update our inventory availabilities three times a day. However, on rare occasions, due to the popularity of an item, the warehouse may run out of stock inbetween updates.  Items are restocked regularly and are usually back in stock in a few days.  If this should happen, we will gladly refund your money if you wish, or we can ship as soon as it is restocked.  The choice is completely up to you.  Like we said previously, this rarely happens but if it does we will treat you right.

Returns

Please Note:  We will replace damaged or defective merchandise only. We do not accept returns.  Please look at the pictures well and read the descriptions before placing an order so that you know what you are buying. If you have any questions that are not answered on the product page, please email us at sales@denofdecor.com  prior to ordering.  All items are guaranteed to arrive free of damage or defects. If an item arrives damaged or defective, you must email us immediately (within 3 days of receipt) with product number and problem for replacement.

Claims are processed quickly and every attempt is made to resolve as quickly as possible.  However, some take longer than others and stock quantities can effect the length of time that it takes to get a replacement out.  Please allow up to six weeks for a claim to be resolved.

Once an order is placed, it cannot be cancelled.

Customer Service

Customer service is very important to us.  It is our goal to make your shopping experience a fun and satisfying experience.   If you ever have a question or concern regarding an item on our website, or an order that you have placed, please don't hesitate to contact us by email at sales@denofdecor.com, or by phone at 423-369-4186.   Please note that email is the preferred and quickest method of communication and we respond quickly.

Payment Options

We accept Visa, Mastercard, Discover & American Express for credit card payments, and we also accept Paypal payments.